Contact Us
Questions about how we research online casinos, why a site is or isn't listed, or something you think we've got wrong? This page explains how to reach Online Casinos and what we can — and can't — help with.
What we can help with
Online Casinos is an independent research and comparison resource covering online casinos available to US players. We're not a casino, we don't process deposits or withdrawals, and we don't have access to anyone's player account. Because of that, the questions we're best placed to answer are about our own content:
- How we arrived at a rating for a listed casino, such as Raging Bull, Ignition or Ducky Luck
- Corrections — an outdated bonus figure, a licence detail that's changed, or a broken link
- Suggestions for casinos or topics you'd like to see covered
- General feedback on the site's usability or accuracy
What we can't help with
If your question relates to an account you hold with a specific operator — a delayed withdrawal, a bonus that didn't credit, a locked account, or identity verification (KYC) documents — that request has to go to the casino itself, not to us. Every operator we list publishes its own support channels, typically live chat, email and sometimes phone support, directly on its website. We simply don't have visibility into individual player accounts or transactions, so we can't intervene or check a balance on your behalf.
If you're struggling to get a response from an operator, or a dispute isn't being resolved, check whether the casino discloses its licensing authority in its footer or terms — that regulator is usually the correct body to escalate a complaint to.
If you're worried about your gambling
If you're reaching out because gambling has stopped being enjoyable, is affecting your finances, or you want to set limits, we'd rather point you somewhere useful straight away than have you wait on a reply. Our Responsible Gambling page covers deposit and time limits, self-exclusion programs, and links to state and national support services. Most licensed US casinos also let you set limits or self-exclude directly from your account settings — that's usually the fastest route if you need it now.
Before you write in about a specific casino
A few checks answer the most common questions we receive, and may save you a wait:
- Bonus terms — wagering requirements, game restrictions, expiry dates and maximum withdrawal caps are set by the operator, not by us. These sit in the casino's own bonus terms page, and we'd always recommend reading them before you claim an offer.
- Withdrawal times — how long a payout takes depends on the method used and the operator's own verification process, not on anything we control.
- Licensing status — a legitimate casino discloses who regulates it. If you can't find this, treat that as a red flag rather than something to chase us about.
- Eligibility — legal online gambling age and availability depend on your state. If a site listed here isn't accessible where you live, that's usually a state-law restriction rather than an error on our part.
Our editorial approach, briefly
Some readers write in to ask how our rankings work, so it's worth stating plainly here: Online Casinos may earn a commission when a reader signs up through a link on this site. That commission never decides where an operator sits in our rankings — placement reflects our own research into licensing, bonus terms, game range, payment options and support quality. If you think we've missed something material about an operator, that's exactly the kind of message we want to hear.
For more on how we approach reviews generally, see our About Us page, and our Terms and Conditions set out the rules for using this site.
A note on security
Never send us copies of ID documents, card numbers or account passwords. We don't need them to answer a question about our content, and no legitimate contact request from us will ever ask for them. If a message claiming to be from a casino or from us does ask for sensitive financial information, treat it with caution and verify directly through the operator's official site — always checking for HTTPS encryption before entering any personal details.
Getting the right answer, faster
When you get in touch, it helps to be specific: name the casino you're asking about, the page or section you're referring to, and what you'd like corrected or clarified. General queries about "the best online casinos" are harder to act on than a note pointing to an exact figure or claim that looks wrong.